HP Chromebook 11 G6 Education Edition keyboard replacement

Step-by-step HP Chromebook 11 G6 Education Edition keyboard replacement rewritten in our own words from HP's official Maintenance and Service Guide, with page citations.

Part you needL14921-001HP top cover with keyboard (US) L14921-001 for the HP Chromebook 11 G6 Education Edition
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On this page
  1. Applies to
  2. Scope and notes
  3. Tools
  4. Documented OEM spare options
  5. Preparation
  6. Replacement
  7. Reassembly
  8. Part numbers in our catalog
  9. Official manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's official Maintenance and Service Guide (PDF, printed pages 20–22). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.
HP service classification: Authorized Service Provider chapter; HP states the components in this chapter should be accessed only by an authorized service provider.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Chromebook 11 G6 Education Edition. Confirm the exact model on the service label before starting.

Scope and notes

Scope note: this manual services the keyboard and the top cover as one assembly. The section is titled "Keyboard/top cover", the parts catalog lists it as "Keyboard/top cover (includes keyboard cable)", and HP notes that all such kits include the keyboard cable. The manual documents no separate keyboard-only part or procedure, and the TouchPad is a separate item with its own section (printed page 24).

The procedure is printed on pages 20–22, with the bottom cover removal on printed pages 20–21. HP places it in chapter 5, "Removal and replacement procedures" (printed page 19), which covers Authorized Service Provider only parts; the guide's cover states the document is intended for HP authorized service providers only, so treat this as authorized-service-provider work.

Tools

Flat-bladed screwdriver, magnetic screwdriver, and Phillips P00 and P0 screwdrivers (HP "Tools required", printed page 14). The procedure also needs a case utility tool or similar thin plastic tool to separate the front edge of the keyboard/top cover from the bottom cover (printed page 21). Work on a grounded, static-safe surface and sort the screws by position.

Documented OEM spare options

  • L14921-001 — Keyboard/top cover (includes keyboard cable), for use in the United States; printed p.20, Keyboard/top cover spare part table.

HP prints one spare part number per country or region, and every such kit includes the keyboard cable; those numbers are not listed here. Confirm the exact product and configuration before ordering.

Preparation

  1. Read the chapter 4 preliminary requirements (printed pages 14–18) first: the tools, plastic-parts, cable-and-connector and electrostatic-discharge rules apply to every step below.
  2. Save work and shut the computer down through the operating system. Disconnect all external devices, unplug the power cord from the AC outlet and unplug the AC adapter, then work on a grounded, static-safe surface.
  3. Remove the bottom cover: the two Phillips M2.5×8.7 screws that secure it to the computer, then the six Phillips M2.5×6.6 screws (printed pages 20–21).
  4. Lay the computer on its right side with the front edge toward you and open it, then work the front edge of the keyboard/top cover loose from the bottom cover with a case utility tool, or a similar thin plastic tool (printed page 21).
  5. Release the zero insertion force (ZIF) connector for the keyboard cable and disconnect the keyboard cable from the system board, then release the ZIF connector for the TouchPad cable and disconnect the TouchPad cable from the system board (printed page 21).
  6. Remove the keyboard/top cover (printed page 22).

Replacement

  1. Fit the replacement keyboard/top cover assembly into the bottom cover (printed page 22).
  2. Plug the keyboard cable and the TouchPad cable back into their zero insertion force (ZIF) connectors on the system board (printed page 21).
  3. Close the keyboard/top cover assembly down onto the bottom cover, reversing the removal procedure (printed page 22).

Reassembly

The bottom cover is fastened with the two Phillips M2.5×8.7 screws (printed page 20) and the six Phillips M2.5×6.6 screws (printed page 21).

  1. Refit the bottom cover on the computer and tighten the bottom cover screws (printed page 21).

> CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Official manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-chromebook-11-g6-ee-keyboard-replacement