Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP Chromebook x360 11 G4 Education Edition. Confirm the exact model on the service label before starting.
HP Chromebook⢠x360 11 G4 Education Edition keyboard camera replacement. HP prints this procedure on printed page 29 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
M48384-001- Keyboard camera. Source: printed page 30.M49288-001- Keyboard camera cover (for use in models without a keyboard camera). Source: printed page 30.M47225-001- Keyboard camera bracket. Source: printed page 30.
Preparation
Save your work, shut the computer down through the operating system, unplug AC power and every external device, and work on a grounded, static-safe surface.
Replacement
- Take the bottom cover, the battery and the touchpad bracket off before you reach the camera. (printed page 29).
- Undo the two Phillips M2.0 x 4.0 screws that hold the camera and its bracket. (printed page 29).
- Lift the bracket away from the computer. (printed page 29).
- Turn the camera over to reach the connector underneath, then open the ZIF connector and free the camera. (printed page 29).
- Pull the camera out of the computer. (printed page 29).
Parts this procedure uses
- HP top cover with keyboard M49288-001 (M49288-001)
Part numbers in our catalog
- HP webcam M47222-001 (M47222-001)
- HP webcam M48384-001 (M48384-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-chromebook-x360-11-g4-education-edition-keyboard-camera-replacement-p29