HP ZBook 15 G4 keyboard replacement

Step-by-step HP ZBook 15 G4 keyboard replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you need848311-001HP keyboard (US) 848311-001 for the HP ZBook 15 G4
View part & buy links
On this page
  1. Applies to
  2. tools and parts
  3. preparation
  4. replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 32–51). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP ZBook 15 G4. Confirm the exact model on the service label before starting.

HP ZBook 15 G4 Mobile Workstation keyboard replacement. HP prints the spare part table for this procedure on printed page 49.

tools and parts

  • Torx driver, Magnetic screwdriver and Phillips P0 and P1 screwdrivers
  • Static-safe work surface
  • 848311-A41 - For use in Belgium For use in Northwest Africa 848311-FP1. Source: printed page 49.
  • 848311-201 - For use in Brazil For use in Norway 848311-091. Source: printed page 49.
  • 848311-261 - For use in Bulgaria For use in Portugal 848311-131. Source: printed page 49.
  • 848311-DB1 - For use in Canada For use in Romania 848311-271. Source: printed page 49.
  • 848311-FL1 - For use in the Czech Republic and Slovakia For use in Russia 848311-251. Source: printed page 49.
  • 848311-081 - For use in Denmark For use in Saudi Arabia 848311-171. Source: printed page 49.
  • 848311-051 - For use in France For use in Slovenia 848311-BA1. Source: printed page 49.
  • 848311-041 - For use in Germany For use in South Korea 848311-AD1. Source: printed page 49.
  • 848311-151 - For use in Greece For use in Spain 848311-071. Source: printed page 49.
  • 848311-211 - For use in Hungary For use in Sweden and Finland 848311-B71. Source: printed page 49.
  • 848311-DD1 - For use in Iceland For use in Switzerland 848311-BG1. Source: printed page 49.
  • 848311-D61 - For use in India For use in Taiwan 848311-AB1. Source: printed page 49.
  • 848311-BB1 - For use in Israel For use in Thailand 848311-281. Source: printed page 49.
  • 848311-061 - For use in Italy For use in Turkey 848311-141. Source: printed page 49.
  • 848311-291 - For use in Japan For use in the United Kingdom 848311-031. Source: printed page 49.
  • 848311-161 - For use in Latin America For use in the United States 848311-001. Source: printed page 49.
  • 848311-B31 - For use in the Netherlands. Source: printed page 49.
  • 848311-001 - spare part named in the guide text. Source: printed page 49.
  • 848311-031 - spare part named in the guide text. Source: printed page 49.
  • 848311-071 - spare part named in the guide text. Source: printed page 49.
  • 848311-091 - spare part named in the guide text. Source: printed page 49.
  • 848311-131 - spare part named in the guide text. Source: printed page 49.
  • 848311-141 - spare part named in the guide text. Source: printed page 49.
  • 848311-171 - spare part named in the guide text. Source: printed page 49.
  • 848311-251 - spare part named in the guide text. Source: printed page 49.
  • 848311-271 - spare part named in the guide text. Source: printed page 49.
  • 848311-281 - spare part named in the guide text. Source: printed page 49.
  • 848311-AB1 - spare part named in the guide text. Source: printed page 49.
  • 848311-AD1 - spare part named in the guide text. Source: printed page 49.
  • 848311-B71 - spare part named in the guide text. Source: printed page 49.
  • 848311-BA1 - spare part named in the guide text. Source: printed page 49.
  • 848311-BG1 - spare part named in the guide text. Source: printed page 49.
  • 848311-FP1 - spare part named in the guide text. Source: printed page 49.

preparation

HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 27. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.

  1. Power the machine down. (printed page 32).
  2. Detach the power from the notebook by unplugging the power cord from the computer. (printed page 32).
  3. Detach all external devices from the computer. (printed page 32).
  4. Take off the bottom cover (see that procedure on page 36). (printed page 37).
  5. Detach the battery (see that procedure on page 37). (printed page 38).

replacement

  1. Take out the two Phillips PM2.0×4.0 screws that hold the keyboard to the computer. (printed page 49).
  2. Partially open the computer. (printed page 50).
  3. Rest and secure the computer carefully on its left side. (printed page 50).
  4. Push a slim tool into the keyboard free hole by the fan, then push on the back of the keyboard until it comes free of the machine. (printed page 50).
  5. Turn the computer right-side up (printed page 50).
  6. Open the computer as far carefully as it will open. (printed page 50).
  7. Swing the rear edge of the keyboard up (printed page 50).
  8. Free the zero insertion force (ZIF) plug (2) to which the keyboard lead is attached, and after that detach the keyboard lead from the main board (3). (printed page 51).
  9. Free the ZIF plug (4) to which the pointing stick lead is attached, and after that detach the pointing stick lead from the main board (5). (printed page 51).
  10. Let go of the ZIF connector to which the backlight cable is attached (printed page 51).
  11. Take off the keyboard (8). (printed page 51).
  12. Install the keyboard by working back through the printed removal steps (printed page 51).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-zbook-15-g4-keyboard-replacement-p49

Key facts

HP document part number
915575-001
Model
HP ZBook 15 G4
Release year
2017
Screen size
15.6"
Printed pages
32–51

Related