Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP ZBook 15 G4. Confirm the exact model on the service label before starting.
HP ZBook 15 G4 Mobile Workstation memory module replacement. HP prints this procedure on printed page 39.
Tools and parts
- Torx driver, Magnetic screwdriver and Phillips P0 and P1 screwdrivers
- Static-safe work surface
862396-852- 16-GB. Source: printed page 38.862398-852- 8-GB. Source: printed page 38.862397-852- 4-GB. Source: printed page 38.835886-002- 16-GB. Source: printed page 38.835887-002- 8-GB. Source: printed page 38.
Preparation
HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 27. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.
Replacement
- Spread the retaining tabs on each side of the memory card slot to release the memory module. (printed page 39).
- Take out the memory module by pulling the module away off the slot at an angle. (printed page 39).
- Install the memory module by working back through the printed removal steps (printed page 39).
Part numbers in our catalog
- HP 16 GB memory module for Intel Core models 862396-852 (862396-852)
- HP Memory 862398-852 (862398-852)
- HP Memory 862397-852 (862397-852)
- HP Memory 835886-002 (835886-002)
- HP Memory 835887-002 (835887-002)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-zbook-15-g4-memory-module-replacement-p39