Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP ProBook 465 G11. Confirm the exact model on the service label before starting.
HP ProBook 465 G11 fingerprint reader replacement. HP prints this procedure on printed page 65 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
N96242-001- Fingerprint reader. Source: printed page 65.N96244-001- Fingerprint reader foil: Included in the Miscellaneous Kit, spare part number. Source: printed page 65.N97208-001- Fingerprint reader blank: Included in the Plastics/Rubber Kit, spare part number. Source: printed page 65.
Preparation
Save your work, shut the computer down through the operating system, unplug AC power and every external device, and work on a grounded, static-safe surface.
Replacement
- Shut down the computer and unplug the power cord. (printed page 65).
- Disconnect the fingerprint reader cables and take out its screws. (printed page 65).
- Lift the fingerprint reader straight up and set it aside. (printed page 65).
Parts this procedure uses
- HP Miscellaneous parts kit N96244-001 (N96244-001)
Part numbers in our catalog
- HP fingerprint reader (N96242-001)
- HP Fingerprint reader bracket N96233-001 (N96233-001)
- HP Fingerprint reader blank, Included in the Plastics/Rubber Ki N97208-001 (N97208-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-probook-465-g11-fingerprint-reader-replacement-p65