Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 51). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.
Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP ProBook 465 G11. Confirm the exact model on the service label before starting.
HP ProBook 465 G11 i/o board replacement. HP prints this procedure on printed page 51 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
N95961-001- For use only on computer models not equipped with WWAN capability. Source: printed page 51.
Preparation
Save your work, shut the computer down through the operating system, unplug AC power and every external device, and work on a grounded, static-safe surface.
Replacement
- Shut down the computer and unplug the power cord. (printed page 51).
- Disconnect the i/o board cables and take out its screws. (printed page 51).
- Lift the i/o board straight up and set it aside. (printed page 51).
Part numbers in our catalog
- HP I/O board N95962-001 (N95962-001)
- HP I/O board N95961-001 (N95961-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-probook-465-g11-i-o-board-replacement-p51