Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP ProBook 465 G11. Confirm the exact model on the service label before starting.
HP ProBook 465 G11 memory modules replacement. HP prints this procedure on printed page 46 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
N77399-001- 16 GB, DDR5-5600, 1.1 V. Source: printed page 47.N77398-001- 8 GB, DDR5-5600, 1.1 V. Source: printed page 47.N96244-001- Memory module thermal pad: Included in the Miscellaneous Kit, spare part number. Source: printed page 47.
Preparation
Save your work, shut the computer down through the operating system, unplug AC power and every external device, and work on a grounded, static-safe surface.
Replacement
- Shut down the computer and unplug the power cord. (printed page 46).
- Release the memory modules screw or clips and free its connector. (printed page 46).
- Slide the memory modules out of its slot and set it aside. (printed page 46).
Parts this procedure uses
- HP Miscellaneous parts kit N96244-001 (N96244-001)
Part numbers in our catalog
- HP 8 GB memory module N37792-001 (N37792-001)
- HP Memory N38627-001 (N38627-001)
- HP 8 GB memory module for the PRC N77398-001 (N77398-001)
- HP 16 GB memory module for the PRC N77399-001 (N77399-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-probook-465-g11-memory-modules-replacement-p46