Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP EliteBook 850 G5. Confirm the exact model on the service label before starting.
HP EliteBook 850 G5 Notebook PC memory module replacement. HP prints this procedure on printed page 41 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
862397-850- 4-GB (DDR-2400). Source: printed page 41.862398-850- 8-GB (DDR-2400). Source: printed page 41.865396-850- 16-GB (DDR-2400). Source: printed page 41.
Preparation
Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.
Replacement
- Spread the retaining tabs on each side of the memory card slot to release the memory module. (printed page 41).
- Take out the memory module by pulling the module away off the slot at an angle. (printed page 42).
- Fit the replacement part by working back through the printed removal steps (printed page 42).
Part numbers in our catalog
- HP Memory 862397-850 (862397-850)
- HP Memory 862398-850 (862398-850)
- HP Memory module (DDR-2400), 16-GB 865396-850 (865396-850)
- HP 118 GB, PCIe (Optane Memory Module) L48394-001 (L48394-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-elitebook-850-g5-memory-module-replacement-p41