HP Fortis 11 G9 Chromebook display assembly replacement

Step-by-step HP Fortis 11 G9 Chromebook display assembly replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you needN02962-001HP 11.6-inch display panel N02962-001 for the HP Fortis 11 G9 Chromebook
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On this page
  1. Applies to
  2. Tools and parts
  3. Preparation
  4. Replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 41–47). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Fortis 11 G9 Chromebook. Confirm the exact model on the service label before starting.

HP Fortis 11 G9 Chromebook® display assembly replacement. HP prints this procedure on printed page 41 of its maintenance and service guide, and the spare-part table for this part is on printed page 15.

Tools and parts

  • Screwdrivers and a non-marking pry tool as HP lists for this procedure
  • Static-safe work surface

Preparation

Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.

Replacement

  1. Free the interior edges of the upper (1), left (2) as well as right sides, and bottom (3) of the screen bezel from the screen assembly. (printed page 41).
  2. Take the screen bezel (4). (printed page 41).
  3. Take the hinge cover from the screen bezel. (printed page 42).
  4. Take the Phillips M2.0 × 2.3 broad head fastener (1) that holds the WLAN module bracket. (printed page 42).
  5. Take the WLAN module bracket (2). (printed page 42).
  6. Gently detach the wireless aerial leads (3) from the WLAN module. (printed page 42).
  7. Detach the webcam/microphone module lead (4) from the main board. (printed page 43).
  8. Free the webcam/microphone module lead and the WLAN AUX aerial lead from the clips (5) built into the machine. (printed page 43).
  9. Detach the screen panel lead (6) from the main board. (printed page 43).
  10. Free the screen panel lead and the WLAN MAIN aerial lead from the clips (7) built into the machine. (printed page 43).
  11. Take the following fasteners: (printed page 43).
  12. Free the webcam/microphone module lead, wireless aerial leads, and the screen panel lead from the hinge areas (1). (printed page 43).
  13. Lift the machine (2) to disengage the hinges as well as hinge brackets from the screen panel assembly. (printed page 43).
  14. Slide the machine forward (3) and take it from the screen panel assembly. (printed page 44).
  15. Free the screen panel lead out of the clips (1) as well as routing channel built into the screen back cover. (printed page 44).
  16. Take the screen panel (2). (printed page 44).
  17. Turn the screen panel assembly face downward with the bottom edge toward you. (printed page 44).
  18. Detach the grounding tape (1) that holds the screen panel lead to the screen panel assembly. (printed page 45).
  19. Detach the adhesive support strip (2) that holds the screen panel lead to the screen panel assembly. (printed page 45).
  20. Detach the screen panel lead (3) from the screen panel assembly. (printed page 45).
  21. Detach the tabs integrated into the top edge of the screen back cover from the slots (1) in the screen bracket. (printed page 45).
  22. Take the screen bracket (2). (printed page 45).
  23. Free the webcam/microphone module lead from the clips (1) as well as routing channels integrated into the left and top edges of the screen back cover. (printed page 46).
  24. Detach the webcam/microphone module (2) from the screen back cover. (The webcam/microphone unit is attached to the screen back cover with double-sided adhesive.) (printed page 46).
  25. Free the ZIF connector (1) that carries the webcam/microphone module lead is connected, and after that detach the webcam/microphone module lead (2) from the webcam/microphone module. (printed page 46).
  26. Take the four Phillips M2.5 × 4.7 fasteners (1) that hold the hinges to the machine. (printed page 46).
  27. Turn the hinges (2) back to free them from the base enclosure, and after that slide them (3) toward the inside of the machine to take them. (printed page 46).
  28. Fit the replacement part by working back through the printed removal steps (printed page 47).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-11-g9-chromebook-display-assembly-replacement-p41

Key facts

HP document part number
N00076-001
Model
HP Fortis 11 G9 Chromebook
Release year
2021
Screen size
11.6"
Printed pages
41–47

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