HP Fortis 11 G9 Chromebook touchpad replacement

Step-by-step HP Fortis 11 G9 Chromebook touchpad replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you needM47384-001HP touchpad M47384-001 for the HP Fortis 11 G9 Chromebook
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On this page
  1. Applies to
  2. Tools and parts
  3. Preparation
  4. Replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 30–31). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Fortis 11 G9 Chromebook. Confirm the exact model on the service label before starting.

HP Fortis 11 G9 Chromebook® touchpad replacement. HP prints this procedure on printed page 30 of its maintenance and service guide, and the spare-part table for this part is on printed page 12.

Tools and parts

  • Screwdrivers and a non-marking pry tool as HP lists for this procedure
  • Static-safe work surface
  • M47384-001 - In jet black finish. Source: printed page 30.
  • M47385-001 - In nautical teal finish. Source: printed page 30.

Preparation

Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.

Replacement

  1. Get the machine ready for taking apart (the Preparation for disassembly section is on page 26). (printed page 30).
  2. Take the top cover/keyboard (the Top cover/keyboard section is on page 26). (printed page 30).
  3. Place the upper cover/keyboard upside downward with the front toward you. (printed page 30).
  4. Take the rubber pad (1) that holds the touchpad lead to the top cover/keyboard. (printed page 30).
  5. Detach the clear shield (2) which covers the touchpad fasteners. (printed page 31).
  6. Take the three Phillips M2.0 × 2.2 broad head fasteners (3) that hold the touchpad to the machine. (printed page 31).
  7. Take the four Phillips M2.0 × 2.5 fasteners (4) that hold the touchpad bracket and touchpad to the machine. (printed page 31).
  8. Take the touchpad bracket (5). (printed page 31).
  9. Take the touchpad (6). (printed page 31).
  10. Fit the replacement part by working back through the printed removal steps (printed page 31).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-11-g9-chromebook-touchpad-replacement-p30

Key facts

HP document part number
N00076-001
Model
HP Fortis 11 G9 Chromebook
Release year
2021
Screen size
11.6"
Printed pages
30–31

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