Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP Fortis 11 G9 Chromebook. Confirm the exact model on the service label before starting.
HP Fortis 11 G9 Chromebook® display panel replacement. HP prints this procedure on printed page 30 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
N02962-001- 29.6 cm (11.6 in), HD, antiglare, UWVA, touchscreen, 250 nits. Source: printed page 44.N02961-001- 29.6 cm (11.6 in), HD, antiglare, UWVA, non-touchscreen, 250 nits. Source: printed page 44.N02960-001- 29.6 cm (11.6 in), HD, antiglare, SVA, non-touchscreen, 250 nits. Source: printed page 44.
Preparation
Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.
Replacement
- Get the machine ready for taking apart (the Preparation for disassembly section is on page 26). (printed page 30).
- Take the top cover/keyboard (the Top cover/keyboard section is on page 26). (printed page 30).
- Detach the battery lead from the main board (the Battery section is on page 31). (printed page 33).
Part numbers in our catalog
- HP 11.6-inch display panel N02962-001 (N02962-001)
- HP 11.6-inch display panel N02961-001 (N02961-001)
- HP 11.6-inch display panel N02960-001 (N02960-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-11-g9-chromebook-display-panel-replacement-p30