Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP Fortis 14 G11 Chromebook. Confirm the exact model on the service label before starting.
HP Fortis 14 G11 Chromebook system board replacement. HP prints this procedure on printed page 43 of its maintenance and service guide.
Tools and parts
- Screwdrivers and a non-marking pry tool as HP lists for this procedure
- Static-safe work surface
N83261-001- Intel N200 processor, 16 GB system memory, 128 GB UFS memory. Source: printed page 43.N83262-001- Intel N200 processor, 16 GB system memory, 128 GB UFS memory (WWAN models). Source: printed page 43.N83263-001- Intel N200 processor, 8 GB system memory, 64 GB eMMC memory. Source: printed page 43.N83256-001- Intel N100 processor, 16 GB system memory, 128 GB UFS memory. Source: printed page 43.N83259-001- Intel N100 processor, 8 GB system memory, 64 GB eMMC memory. Source: printed page 43.N83260-001- Intel N100 processor, 8 GB system memory, 64 GB eMMC memory (WWAN models). Source: printed page 43.N83257-001- Intel N100 processor, 4 GB system memory, 32 GB eMMC memory. Source: printed page 43.N83258-001- Intel N100 processor, 4 GB system memory, 32 GB eMMC memory (WWAN models). Source: printed page 43.
Preparation
Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.
Replacement
- Get the machine ready for taking apart (the Preparation for disassembly section is on page 28). (printed page 31).
- Take the bottom cover off (the Bottom cover section is on page 28). (printed page 30).
- Take the battery out (the Battery section is on page 29). (printed page 41).
- Take the WLAN module (the WLAN module section is on page 39). (printed page 43).
- Detach those leads from the main board: (printed page 43).
- Take the seven Phillips M2.0 × 3.0 fasteners (1) that hold the main board to the machine. (printed page 44).
- Take the four Phillips M2.0 × 4.5 fasteners (2) that hold the main board to the machine. (printed page 44).
- Take the bracket (3) from the main board. (printed page 44).
- Lift the right side of the main board (1) until it rests at an angle. (printed page 44).
- Take the main board (2) by drawing it right and out of the machine. (printed page 45).
- When replacing the main board, be sure to take the USB bracket from the old board and fit it onto the new board. To take the USB bracket (1) from the main board, draw the bracket straight off (2) the board. (printed page 45).
Part numbers in our catalog
- HP System board, Intel N200 CPU, 16 GB RAM, 128 GB UFS storage N83261-001 (N83261-001)
- HP System board, Intel N200 CPU, 16 GB RAM, 128 GB UFS storage N83262-001 (N83262-001)
- HP System board, Intel N200 CPU, 8 GB RAM, 64 GB eMMC storage N83263-001 (N83263-001)
- HP System board, Intel N100 CPU, 16 GB RAM, 128 GB UFS storage N83256-001 (N83256-001)
- HP System board, Intel N100 CPU, 8 GB RAM, 64 GB eMMC storage N83259-001 (N83259-001)
- HP System board, Intel N100 CPU, 8 GB RAM, 64 GB eMMC storage ( N83260-001 (N83260-001)
- HP System board, Intel N100 CPU, 4 GB RAM, 32 GB eMMC storage N83257-001 (N83257-001)
- HP System board, Intel N100 CPU, 4 GB RAM, 32 GB eMMC storage ( N83258-001 (N83258-001)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-14-g11-chromebook-system-board-replacement-p43