HP Fortis 14 G11 Chromebook usb board replacement

Step-by-step HP Fortis 14 G11 Chromebook usb board replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you needN84546-001HP USB board, build with WWAN N84546-001 for the HP Fortis 14 G11 Chromebook
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On this page
  1. Applies to
  2. tools and parts
  3. preparation
  4. replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 38–39). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Fortis 14 G11 Chromebook. Confirm the exact model on the service label before starting.

HP Fortis 14 G11 Chromebook usb board replacement. HP prints this procedure on printed page 38 of its maintenance and service guide, and the spare-part table for this part is on printed page 37.

tools and parts

  • Nonconductive, nonmarking pry tool and Magnetic Phillips P2 drivers
  • Static-safe work surface
  • N84546-001 - Models with WWAN. Source: printed page 37.
  • N84547-001 - Models without WWAN. Source: printed page 37.

preparation

HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 19. Its preparation for disassembly is on printed page 28: power the unit down through the operating system, unplug the power cord and detach every external device before opening it. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.

replacement

  1. Peel the tape off the two connectors on the USB board. The tape does not have to come off entirely. (printed page 38).
  2. Detach cables from two reverse ZIF connectors on the board. (printed page 38).
  3. Take out the two Phillips M2.0 × 3.0 screws and the three Phillips M2.0 × 4.5 screws from the board. (printed page 38).
  4. Take out the bracket from the board (printed page 38).
  5. Take out the SIM card holder on the side of the computer. (printed page 38).
  6. Lift inside of board up first, and then pull board into computer and up to remove it (printed page 38).
  7. When replacing USB board, be sure to remove USB bracket from old board and install it onto new board. To remove USB bracket from USB board, pull the bracket straight off the board. (printed page 39).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-14-g11-chromebook-usb-board-replacement-p38

Key facts

HP document part number
N85691-001
Model
HP Fortis 14 G11 Chromebook
Release year
2024
Screen size
14"
Printed pages
38–39

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