HP Fortis 14 G11 Chromebook touchpad replacement

Step-by-step HP Fortis 14 G11 Chromebook touchpad replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you needN84551-001HP touchpad N84551-001 for the HP Fortis 14 G11 Chromebook
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On this page
  1. Applies to
  2. Tools and parts
  3. Preparation
  4. Replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 30–41). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Fortis 14 G11 Chromebook. Confirm the exact model on the service label before starting.

HP Fortis 14 G11 Chromebook touchpad replacement. HP prints this procedure on printed page 41 of its maintenance and service guide, and the spare-part table for this part is on printed page 12.

Tools and parts

  • Screwdrivers and a non-marking pry tool as HP lists for this procedure
  • Static-safe work surface
  • N84551-001 - Touchpad. Source: printed page 40.

Preparation

Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.

Replacement

  1. Get the machine ready for taking apart (the Preparation for disassembly section is on page 28). (printed page 30).
  2. Take the bottom cover off (the Bottom cover section is on page 28). (printed page 30).
  3. Take the battery out (the Battery section is on page 29). (printed page 41).
  4. Take the four Phillips M2.0 × 2.5 fasteners (1) from the touchpad bracket, and after that take the bracket (2). (printed page 41).
  5. Take the tape (1) out of the top of the touchpad. (printed page 41).
  6. Detach the lead from the ZIF connector (2) on the touchpad. (printed page 41).
  7. Lift the tape (3) that covers the fasteners at the top of the touchpad. (printed page 41).
  8. Take the three Phillips M2.0 × 2.0 fasteners (4) from the touchpad. (printed page 41).
  9. Take the touchpad (5) from the machine. (printed page 41).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-14-g11-chromebook-touchpad-replacement-p41

Key facts

HP document part number
N85691-001
Model
HP Fortis 14 G11 Chromebook
Release year
2024
Screen size
14"
Printed pages
30–41

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