HP Fortis G2m 14 inch Chromebook keyboard replacement

Step-by-step HP Fortis G2m 14 inch Chromebook keyboard replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

On this page
  1. Applies to
  2. tools and parts
  3. preparation
  4. replacement
  5. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 26–28). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP Fortis G2m 14 inch Chromebook. Confirm the exact model on the service label before starting.

HP Fortis G2m 14 inch Chromebook Enterprise keyboard replacement. HP prints this procedure on printed page 26 of its maintenance and service guide.

tools and parts

  • Tweezers, Nonconductive, nonmarking pry tool and Magnetic Phillips P1 drivers
  • Static-safe work surface
  • No spare part number for this component was found in the cached manual

preparation

HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 17. Its preparation for disassembly is on printed page 25: power the unit down through the operating system, unplug the power cord and detach every external device before opening it. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.

replacement

  1. Position the computer upside down. (printed page 26).
  2. Loosen top middle captive Phillips screw on bottom cover. (printed page 26).
  3. Use a screwdriver to press top middle screw just loosened. This pushes out top of keyboard so you can insert a implement in the seam to remove it. (printed page 27).
  4. Insert a flat pick tool into the seam at the upper of the keyboard. (printed page 27).
  5. Pull the tool across the entire length of the upper of the keyboard. (printed page 27).
  6. Lift the keyboard up off the computer. (printed page 27).
  7. Place the keyboard upside down on the computer. (printed page 28).
  8. Take out plastic protector from ZIF connector and disconnect cable from the connector. (printed page 28).
  9. Put the keyboard back by repeating the printed removal moves in the opposite order (printed page 28).

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-fortis-g2m-14-inch-chromebook-enterprise-keyboard-replacement-p26

Key facts

HP document part number
Q36248-001
Model
HP Fortis G2m 14 inch Chromebook
Release year
2026
Screen size
14"
Printed pages
26–28

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