Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 31–66). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.
Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP ZBook 17 G4. Confirm the exact model on the service label before starting.
HP ZBook 17 G4 Mobile Workstation keyboard replacement. HP prints the spare part table for this procedure on printed page 64.
Tools and parts
- Flat-bladed screwdriver, Magnetic screwdriver and Phillips P0 and Torx8 T8 screwdrivers
- Static-safe work surface
848311-A41- For use in Belgium. Source: printed page 64.848311-FP1- For use in Northwest Africa. Source: printed page 64.848311-201- For use in Brazil. Source: printed page 64.848311-091- For use in Norway. Source: printed page 64.848311-261- For use in Bulgaria. Source: printed page 64.848311-131- For use in Portugal. Source: printed page 64.848311-DB1- For use in Canada. Source: printed page 64.848311-271- For use in Romania. Source: printed page 64.848311-FL1- For use in the Czech Republic and Slovakia. Source: printed page 64.848311-251- For use in Russia. Source: printed page 64.848311-081- For use in Denmark. Source: printed page 64.848311-171- For use in Saudi Arabia. Source: printed page 64.848311-051- For use in France. Source: printed page 64.848311-BA1- For use in Slovenia. Source: printed page 64.848311-041- For use in Germany. Source: printed page 64.848311-AD1- For use in South Korea. Source: printed page 64.848311-151- For use in Greece. Source: printed page 64.848311-071- For use in Spain. Source: printed page 64.848311-211- For use in Hungary. Source: printed page 64.848311-B71- For use in Sweden and Finland. Source: printed page 64.848311-DD1- For use in Iceland. Source: printed page 64.848311-BG1- For use in Switzerland. Source: printed page 64.848311-D61- For use in India. Source: printed page 64.848311-AB1- For use in Taiwan. Source: printed page 64.848311-B31- For use internationally. Source: printed page 64.848311-281- For use in Thailand. Source: printed page 64.848311-BB1- For use in Israel. Source: printed page 64.848311-141- For use in Turkey. Source: printed page 64.848311-061- For use in Italy Singapore. Source: printed page 64.848311-031- For use in the United Kingdom and Singapore. Source: printed page 64.848311-291- For use in Japan. Source: printed page 64.848311-001- For use in the United States. Source: printed page 64.848311-161- For use in Latin America. Source: printed page 64.
Preparation
HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 25. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.
Replacement
- Power the machine down. (printed page 31).
- Detach the power from the notebook by unplugging the power cord from the computer. (printed page 31).
- Detach all external devices from the computer. (printed page 31).
- Service door (see that procedure on page 31). (printed page 34).
- Partially open the computer. (printed page 64).
- Rest and hold the machine on its left side and take the two fasteners (1) securing the keyboard to the machine. (printed page 64).
- put in a thin tool into the keyboard release hole beside the other fan, and then press on the back of (printed page 65).
- Swing the keyboard up (printed page 65).
- Open the ZIF connector on the system board to free the keyboard ribbon cable. (printed page 65).
- Open the ZIF connector on the system board to release the backlight lead. (printed page 65).
- Open the ZIF connector on the system board to free the pointing stick cable. (printed page 65).
- Take off the keyboard (4). (printed page 66).
- Install the keyboard by working back through the printed removal steps (printed page 66).
Part numbers in our catalog
- HP keyboard (US) 848311-001 (848311-001)
- HP top cover with keyboard 848311-201 (848311-201)
- HP top cover with keyboard 848311-091 (848311-091)
- HP top cover with keyboard 848311-261 (848311-261)
- HP top cover with keyboard 848311-131 (848311-131)
- HP top cover with keyboard 848311-271 (848311-271)
- HP top cover with keyboard 848311-251 (848311-251)
- HP top cover with keyboard 848311-081 (848311-081)
- HP top cover with keyboard 848311-171 (848311-171)
- HP top cover with keyboard 848311-051 (848311-051)
- HP top cover with keyboard 848311-041 (848311-041)
- HP top cover with keyboard 848311-151 (848311-151)
- HP top cover with keyboard 848311-071 (848311-071)
- HP top cover with keyboard 848311-211 (848311-211)
- HP top cover with keyboard 848311-281 (848311-281)
- HP top cover with keyboard 848311-141 (848311-141)
- HP top cover with keyboard 848311-061 (848311-061)
- HP top cover with keyboard 848311-031 (848311-031)
- HP top cover with keyboard 848311-291 (848311-291)
- HP top cover with keyboard 848311-161 (848311-161)
- HP Keyboard with backlight for Belgium 848311-A41 (848311-A41)
- HP Keyboard with backlight for Northwest Africa 848311-FP1 (848311-FP1)
- HP Keyboard with backlight for Canada 848311-DB1 (848311-DB1)
- HP Keyboard with backlight for Czech Republic and Slovakia 848311-FL1 (848311-FL1)
- HP Keyboard with backlight for Slovenia 848311-BA1 (848311-BA1)
- HP Keyboard with backlight for South Korea 848311-AD1 (848311-AD1)
- HP Keyboard with backlight for Sweden and Finland 848311-B71 (848311-B71)
- HP Keyboard with backlight for Iceland 848311-DD1 (848311-DD1)
- HP Keyboard with backlight for Switzerland 848311-BG1 (848311-BG1)
- HP Keyboard with backlight for India 848311-D61 (848311-D61)
- HP Keyboard with backlight for Taiwan 848311-AB1 (848311-AB1)
- HP Keyboard with backlight for international use 848311-B31 (848311-B31)
- HP Keyboard with backlight for Israel 848311-BB1 (848311-BB1)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-zbook-17-g4-keyboard-replacement-p64