Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 31). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.
Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.
Applies to
HP Chromebook 11 G9 Education Edition. Confirm the exact model on the service label before starting.
HP Chromebook® 11 G9 Education Edition top cover/keyboard replacement. HP prints this procedure on printed page 30.
tools and parts
- Keyboard removal tool, Magnetic Phillips P0 screwdriver and a pry tool that neither conducts nor marks
- Static-safe work surface
M47382-A41- For use in Belgium. Source: printed page 29.M47382-271- For use in Romania. Source: printed page 29.M47382-201- For use in Brazil. Source: printed page 29.M47382-251- For use in Russia. Source: printed page 29.M47382-DB1- For use in Canada. Source: printed page 29.M47382-171- For use in Saudi Arabia. Source: printed page 29.M47382-FL1- For use in the Czech Republic and Slovakia. Source: printed page 29.M47382-BA1- For use in Slovenia. Source: printed page 29.M47382-DH1- For use in Denmark, Finland, and Norway. Source: printed page 29.M47382-AD1- For use in South Korea. Source: printed page 29.M47382-051- For use in France. Source: printed page 29.M47382-071- For use in Spain. Source: printed page 29.M47382-041- For use in Germany. Source: printed page 29.M47382-B71- For use in Sweden and Finland. Source: printed page 29.M47382-BB1- For use in Israel. Source: printed page 29.M47382-BG1- For use in Switzerland. Source: printed page 29.M47382-061- For use in Italy. Source: printed page 29.M47382-AB1- For use in Taiwan. Source: printed page 29.M47382-291- For use in Japan. Source: printed page 29.M47382-281- For use in Thailand. Source: printed page 29.M47382-161- For use in Latin America. Source: printed page 29.M47382-141- For use in Turkey. Source: printed page 29.M47382-B31- For use in the Netherlands. Source: printed page 29.M47382-031- For use in the United Kingdom. Source: printed page 29.M47382-131- For use in Portugal. Source: printed page 29.M47382-001- For use in the United States. Source: printed page 29.M47383-271- Top cover/keyboard in nautical teal finish (includes keyboard cable): For use in Romania. Source: printed page 29.M47383-A41- For use in Belgium. Source: printed page 29.M47383-251- For use in Russia. Source: printed page 29.M47383-201- For use in Brazil. Source: printed page 29.M47383-171- For use in Saudi Arabia. Source: printed page 29.M47383-DB1- For use in Canada. Source: printed page 29.M47383-BA1- For use in Slovenia. Source: printed page 29.M47383-FL1- For use in the Czech Republic and Slovakia. Source: printed page 29.M47383-AD1- For use in South Korea. Source: printed page 29.M47383-DH1- For use in Denmark, Finland, and Norway. Source: printed page 29.M47383-071- For use in Spain. Source: printed page 29.M47383-051- For use in France. Source: printed page 29.M47383-B71- For use in Sweden and Finland. Source: printed page 29.M47383-041- For use in Germany. Source: printed page 29.M47383-BG1- For use in Switzerland. Source: printed page 29.M47383-BB1- For use in Israel. Source: printed page 29.M47383-AB1- For use in Taiwan. Source: printed page 29.M47383-061- For use in Italy. Source: printed page 29.M47383-281- For use in Thailand. Source: printed page 29.M47383-161- For use in Latin America. Source: printed page 29.M47383-141- For use in Turkey. Source: printed page 29.M47383-B31- For use in the Netherlands. Source: printed page 30.M47383-031- For use in the United Kingdom. Source: printed page 30.M47383-131- For use in Portugal. Source: printed page 30.M47383-001- For use in the United States. Source: printed page 30.
preparation
HP prints its tools list and its handling and electrostatic-discharge cautions on printed page 17. Its preparation for disassembly is on printed page 29: power the unit down through the operating system, unplug the power cord and detach every external device before opening it. Work on a grounded, static-safe surface, keep screws grouped by the position they came from, and handle boards and modules by their edges.
replacement
- Insert a keyboard removal tool into the upper cover/keyboard rear screw holes and push until the top cover/ (printed page 31).
- Place the machine using the base enclosure resting on the work surface. (printed page 31).
- Swing the back rim of the top panel/keyboard (1) up and away from the machine as far as the keyboard and touchpad leads allow. (printed page 31).
- Free the zero insertion force (ZIF) plug (2) to which the keyboard lead is connected, and after that detach the keyboard lead from the main board. (printed page 31).
- Let go of the ZIF connector to which the touchpad cable is connected (printed page 31).
- Take out the top cover/keyboard (4). (printed page 31).
Part numbers in our catalog
- HP top cover with keyboard (US) M47382-001 (M47382-001)
- HP keyboard (US) M47383-001 (M47383-001)
- HP top cover with keyboard M47382-271 (M47382-271)
- HP top cover with keyboard M47383-061 (M47383-061)
- HP top cover with keyboard M47382-071 (M47382-071)
- HP top cover with keyboard M47383-161 (M47383-161)
- HP top cover with keyboard M47382-061 (M47382-061)
- HP top cover with keyboard M47382-141 (M47382-141)
- HP top cover with keyboard M47382-201 (M47382-201)
- HP top cover with keyboard M47383-031 (M47383-031)
- HP top cover with keyboard M47383-071 (M47383-071)
- HP top cover with keyboard M47383-131 (M47383-131)
- HP top cover with keyboard M47382-171 (M47382-171)
- HP top cover with keyboard M47382-291 (M47382-291)
- HP top cover with keyboard M47383-041 (M47383-041)
- HP top cover with keyboard M47383-251 (M47383-251)
- HP top cover with keyboard M47383-171 (M47383-171)
- HP top cover with keyboard M47383-201 (M47383-201)
- HP top cover with keyboard M47382-031 (M47382-031)
- HP top cover with keyboard M47383-051 (M47383-051)
- HP top cover with keyboard M47382-251 (M47382-251)
- HP top cover with keyboard M47382-131 (M47382-131)
- HP top cover with keyboard M47382-161 (M47382-161)
- HP top cover with keyboard M47382-051 (M47382-051)
- HP top cover with keyboard M47383-141 (M47383-141)
- HP top cover with keyboard M47383-281 (M47383-281)
- HP top cover with keyboard M47382-041 (M47382-041)
- HP top cover with keyboard M47382-281 (M47382-281)
- HP top cover with keyboard M47383-271 (M47383-271)
- HP Top cover/keyboard, jet black finish M47382-A41 (M47382-A41)
- HP Top cover/keyboard, jet black finish M47382-DB1 (M47382-DB1)
- HP Top cover/keyboard, jet black finish M47382-DH1 (M47382-DH1)
- HP Top cover/keyboard, jet black finish M47382-FL1 (M47382-FL1)
- HP Top cover/keyboard, jet black finish (includes keyboard cabl M47382-AB1 (M47382-AB1)
- HP Top cover/keyboard, jet black finish (includes keyboard cabl M47382-AD1 (M47382-AD1)
- HP Top cover/keyboard, jet black finish M47382-B31 (M47382-B31)
- HP Top cover/keyboard, jet black finish (includes keyboard cabl M47382-B71 (M47382-B71)
- HP Top cover/keyboard, jet black finish (includes keyboard cabl M47382-BA1 (M47382-BA1)
- HP Top cover/keyboard, jet black finish M47382-BB1 (M47382-BB1)
- HP Top cover/keyboard, jet black finish (includes keyboard cabl M47382-BG1 (M47382-BG1)
- HP Top cover/keyboard, nautical teal finish M47383-A41 (M47383-A41)
- HP Top cover/keyboard, nautical teal finish M47383-B31 (M47383-B31)
- HP Top cover/keyboard, nautical teal finish M47383-BB1 (M47383-BB1)
- HP Top cover/keyboard, nautical teal finish M47383-DB1 (M47383-DB1)
- HP Top cover/keyboard, nautical teal finish M47383-DH1 (M47383-DH1)
- HP Top cover/keyboard, nautical teal finish M47383-FL1 (M47383-FL1)
- HP Top cover/keyboard, nautical teal finish M47383-AB1 (M47383-AB1)
- HP Top cover/keyboard, nautical teal finish M47383-AD1 (M47383-AD1)
- HP Top cover/keyboard, nautical teal finish M47383-B71 (M47383-B71)
- HP Top cover/keyboard, nautical teal finish M47383-BA1 (M47383-BA1)
- HP Top cover/keyboard, nautical teal finish M47383-BG1 (M47383-BG1)
Check each part page for its source and variant notes before ordering.
Manufacturer manual
HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-chromebook-11-g9-education-edition-top-cover-keyboard-replacement-p30