HP EliteBook 820 G2 display assembly replacement

Step-by-step HP EliteBook 820 G2 display assembly replacement rewritten in our own words from HP's Maintenance and Service Guide, with page citations.

Part you need781864-001HP 12.5-inch display panel 781864-001 for the HP EliteBook 820 G2
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On this page
  1. Applies to
  2. Tools and parts
  3. Preparation
  4. Replacement
  5. Part numbers in our catalog
  6. Manufacturer manual
Source: steps rewritten in our own words (no more than 8 words in a row copied; part numbers, screw sizes and warnings kept as printed) from HP's Maintenance and Service Guide (PDF, printed pages 61–67). Not bench-tested. We have not performed this repair; keep HP's manual open for its illustrations. Scope restrictions below are part of the guide: do not apply it to other models, generations or configurations. Service manuals are written for trained technicians; work at your own risk.

Labels: DOCUMENTED = taken from HP's manual; PROPOSED = our own joining or ordering of HP's directions, not an HP instruction; UNPERFORMED = a suggested check that has not been carried out.

Applies to

HP EliteBook 820 G2. Confirm the exact model on the service label before starting.

HP EliteBook 820 G2 Notebook PC and display assembly replacement. HP prints this procedure on printed page 61 of its maintenance and service guide.

Tools and parts

  • Screwdrivers and a non-marking pry tool as HP lists for this procedure
  • Static-safe work surface
  • 781838-001 - 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly. Source: printed page 61.

Preparation

Save your work and shut the computer down through the operating system, unplug AC power and every external device, and work on a clean, grounded, ESD-protected surface while sorting each screw by its original location. Handle every cable by its connector and put each one back in its own place during reassembly.

Replacement

  1. Let go of the display panel cable from the routing clips and channel built into the base enclosure. (printed page 61).
  2. Let go of the wireless antenna cables from the routing clips and channel built into the base enclosure. (printed page 61).
  3. Take out the four Phillips PM2.5×4.5 screws that hold the display assembly to the base enclosure. (printed page 61).
  4. Take out the display assembly (2). (printed page 62).
  5. If it is necessary to replace the screen bezel or any of the screen assembly subcomponents: a. (printed page 62).
  6. If it is necessary to replace the screen panel (printed page 63).
  7. If it is needed to substitute the webcam/microphone unit or the microphone module: a. (printed page 64).
  8. If it is necessary to replace the screen panel lead (printed page 65).
  9. If it is necessary to replace the screen hinges, let go of the grounding tape (1) that holds the display hinges to the display enclosure, and then take out the six broad head Phillips PM2.0×3.0 screws (2) that hold the display hinges to the display enclosure. (printed page 65).
  10. If it is necessary to replace the WLAN aerial leads and transceivers: a. (printed page 66).
  11. If it is necessary to replace the WWAN aerial leads and transceivers: a. (printed page 67).
  12. Fit the replacement part by working back through the printed removal steps (printed page 67).

Part numbers in our catalog

Check each part page for its source and variant notes before ordering.

Manufacturer manual

HP Maintenance and Service Guide (PDF, HP). Machine-readable copy: /api/guides/hp-elitebook-820-g2-notebook-pc-and-display-assembly-replacement-p61

Key facts

HP document part number
791152-002
Model
HP EliteBook 820 G2
Release year
2015
Screen size
12.5"
Printed pages
61–67

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